POM610 - TOTAL QUALITY MANAGEMENT
| Course Name | Code | Semester | Theory (hours/week) |
Application (hours/week) |
Credit | ECTS |
|---|---|---|---|---|---|---|
| TOTAL QUALITY MANAGEMENT | POM610 | 2nd Semester | 3 | 0 | 3 | 6 |
| Prequisites | None | |||||
| Course language | Turkish | |||||
| Course type | Elective | |||||
| Mode of Delivery | Face-to-Face | |||||
| Learning and teaching strategies | Lecture | |||||
| Instructor (s) | Department Members | |||||
| Course objective | The purpose of this course is to explain the concepts of quality and Total Quality Management and to discuss the principles of Total Quality Management. Moreover, quality costs, statistical quality contol, ISO 9000 and six sigma are also the topics to be explained within the content of this course. | |||||
| Learning outcomes |
| |||||
| Course Content | Quality concept, Total Quality Management, principles of Total Quality Management, quality costs, quality tools, statistical qaulity control, Total Quality Management practices. | |||||
| References | - Evans, James, R. and William M. Lindsay, The Management and Control of Quality, Peasron Education Limited, 2014. - Geotsch, David L. ve Stanley Davis, Toplam Kalite Yönetimi- Örgütsel Mükemmellik İçin- Toplam Kaliteye Giriş, Nobel Yayınevi, 2016. - Ömürgönülşen, Mine. Kalite Maliyetlerinin Ölçümü: Gıda Sektöründe Bir Araştıma, Milli Prodüktivite Merkezi Yayınları, 2008. | |||||
Course outline weekly
| Weeks | Topics |
|---|---|
| Week 1 | Introduction to Quality |
| Week 2 | Total Quality in Organizations |
| Week 3 | Quality Philosophy and Framework |
| Week 4 | Customer Satisfaction |
| Week 5 | Leadership and Strategic Planning |
| Week 6 | Continuous Improvement and Empowerment |
| Week 7 | Quality Costs |
| Week 8 | Midterm |
| Week 9 | Statistical Quality Control |
| Week 10 | Quality Tools |
| Week 11 | Six Sigma |
| Week 12 | Service Quality |
| Week 13 | Quality Systems: ISO 9000 and CE mark |
| Week 14 | Benchmarking |
| Week 15 | Quality Function Deployment |
| Week 16 | Final Exam |
Assesment methods
| Course activities | Number | Percentage |
|---|---|---|
| Attendance | ||
| Laboratory | ||
| Application | ||
| Field activities | ||
| Specific practical training | ||
| Assignments | ||
| Presentation | ||
| Project | ||
| Seminar | ||
| Midterms | ||
| Final exam | ||
| Total | ||
| Percentage of semester activities contributing grade succes | ||
| Percentage of final exam contributing grade succes | ||
| Total | ||
WORKLOAD AND ECTS CALCULATION
| Activities | Number | Duration (hour) | Total Work Load |
|---|---|---|---|
| Course Duration (x14) | 0 | ||
| Laboratory | 0 | ||
| Application | 0 | ||
| Specific practical training | 0 | ||
| Field activities | 0 | ||
| Study Hours Out of Class (Preliminary work, reinforcement, ect) | 0 | ||
| Presentation / Seminar Preparation | 0 | ||
| Project | 0 | ||
| Homework assignment | 0 | ||
| Midterms (Study duration) | 0 | ||
| Final Exam (Study duration) | 0 | ||
| Total Workload | 0 | 0 | 0 |
Matrix Of The Course Learning Outcomes Versus Program Outcomes
| D.9. Key Learning Outcomes | Contrubition level* | ||||
|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | |
| 1. Conducts novel and ethical research on business, reports outcomes in a critical manner. | X | ||||
| 2. Solves problems via appropriate softwares, adapts to new methods and software. | X | ||||
| 3. Has managerial and leadership skills to identify problems, objectives and strategic plans for organizational progress with a critical point of view. | X | ||||
| 4. Plays an active role in projects, analyses relationship between stakeholders accurately, motivates and manages all stakeholders through effective language skills. | X | ||||
| 5. Has necessary communication skills to manage verbal and written communication. | X | ||||
| 6. Analyses and uses contemporary and advanced knowledge in relation with information from different areas. | X | ||||
| 7. Progresses continuously and transfers the experience in both written and verbal ways. | X | ||||
| 8. Through anticipation and strategic thinking, plays an active role in organizational decision making process. | X | ||||
| 9. Uses knowledge in consistency with the ethical, social and international values in an unbiased manner. | X | ||||
| 10. Has expertise on the multi-disciplinary nature of management and related fields. | X | ||||
| 11. Approaches problems with a wide strategic perspective, self-develops continuously. | X | ||||
| 12. Shares novel studies, is up to date both in knowledge and personal network. | X | ||||
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest