KUM613 - QUALITY MANAGEMENT
| Course Name | Code | Semester | Theory (hours/week) |
Application (hours/week) |
Credit | ECTS |
|---|---|---|---|---|---|---|
| QUALITY MANAGEMENT | KUM613 | Any Semester/Year | 3 | 0 | 3 | 7 |
| Prequisites | None | |||||
| Course language | Turkish | |||||
| Course type | Elective | |||||
| Mode of Delivery | Face-to-Face | |||||
| Learning and teaching strategies | Lecture Discussion Question and Answer Team/Group Work Preparing and/or Presenting Reports Case Study Project Design/Management Other: Individual Study | |||||
| Instructor (s) | To be determined by the department | |||||
| Course objective | The objective of this course is to develop skills to build quality into products/processes for the improvement of customer satisfaction and productivity. | |||||
| Learning outcomes |
| |||||
| Course Content | * Quality concepts and historical development * Quality dimensions * Quality costs * Quality circles * Quality function deployment * Failure mode and effect analysis * Total quality management * Six sigma * ISO 9000 standards | |||||
| References | * Juran, J.M., Godfrey, A.B. (1999) Juran's Quality Handbook. 5th ed. McGraw-Hill. * Dale, B. (2003) Managing Quality. 4th ed., Blackwell Publishing. * Besterfield, D.H., Michna, C.B., Besterfield, G.H., Sacre, M.B. (2003). Total Quality Management, Prentice Hall. * Summers, D.C.S. (2009) Quality Management-Creating and Sustaining Organizational Effectiveness. 2nd ed., Pearson. * Montgomery, D.C., Jennings, C.L., Pfund, M.E. (2010) Managing, Controlling, and Improving Quality, John Wiley and Sons. | |||||
Course outline weekly
| Weeks | Topics |
|---|---|
| Week 1 | Management aspects of quality |
| Week 2 | Dimensions of Quality, Quality Costs |
| Week 3 | Views and contributions of Deming, Juran, Crosby, Taguchi |
| Week 4 | Total Quality in Organizations |
| Week 5 | Leadership,Quality Statements |
| Week 6 | Hoshin Kanri, Poka Yoke |
| Week 7 | Quality Management Systems |
| Week 8 | Six Sigma Methodology |
| Week 9 | Midterm exam |
| Week 10 | Six Sigma Methodology |
| Week 11 | TQM vs Six Sigma |
| Week 12 | Quality Function Deployment |
| Week 13 | Failure Modes and Effects Analysis |
| Week 14 | Quality in the US, Japan, and PRC, effects of quality problems on companies success |
| Week 15 | Study for the final exam |
| Week 16 | Final exam |
Assesment methods
| Course activities | Number | Percentage |
|---|---|---|
| Attendance | 0 | 0 |
| Laboratory | 0 | 0 |
| Application | 0 | 0 |
| Field activities | 0 | 0 |
| Specific practical training | 0 | 0 |
| Assignments | 0 | 0 |
| Presentation | 3 | 12 |
| Project | 3 | 18 |
| Seminar | 0 | 0 |
| Midterms | 1 | 20 |
| Final exam | 1 | 50 |
| Total | 100 | |
| Percentage of semester activities contributing grade succes | 0 | 50 |
| Percentage of final exam contributing grade succes | 0 | 50 |
| Total | 100 | |
WORKLOAD AND ECTS CALCULATION
| Activities | Number | Duration (hour) | Total Work Load |
|---|---|---|---|
| Course Duration (x14) | 14 | 3 | 42 |
| Laboratory | 0 | 0 | 0 |
| Application | 0 | 0 | 0 |
| Specific practical training | 0 | 0 | 0 |
| Field activities | 0 | 0 | 0 |
| Study Hours Out of Class (Preliminary work, reinforcement, ect) | 6 | 10 | 60 |
| Presentation / Seminar Preparation | 3 | 9 | 27 |
| Project | 3 | 15 | 45 |
| Homework assignment | 0 | 0 | 0 |
| Midterms (Study duration) | 1 | 12 | 12 |
| Final Exam (Study duration) | 1 | 24 | 24 |
| Total Workload | 28 | 73 | 210 |
Matrix Of The Course Learning Outcomes Versus Program Outcomes
| D.9. Key Learning Outcomes | Contrubition level* | ||||
|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | |
| 1. Reach the necessary knowledge and methods within the scope of Quality and Conformity Assessment Engineering through scientific research; evaluate knowledge and methods; utilize and implement them during quality monitoring, conformity assessment and quality improvement processes with a system point of view. | X | ||||
| 2. Implement engineering tools and modeling techniques for the innovative design, development, analysis and improvement of quality that integrates man, machine, material and knowledge. | X | ||||
| 3. Determine the national and international standards of products, processes and systems and prepare the necessary documentation. | X | ||||
| 4. Develop measurement systems to assess the conformity of products and systems and implement them. | X | ||||
| 5. Develop and plan projects for quality improvement, conformity assessment and standard determination; monitor, control and evaluate projects in progress. | X | ||||
| 6. Evaluate the data obtained from systems through the analysis with advanced methods; complete limited and missing data within the scope of quality and conformity engineering through scientific methods. | X | ||||
| 7. Report and present studies, projects, outcomes/results and evaluations on the design, development, analysis, planning, monitoring and improvement of quality systems. | X | ||||
| 8. Effectively utilize computer software, information systems, information and communication technology related with quality and conformity engineering. | X | ||||
| 9. Are aware of the professional responsibility, describe the technological, economic and environmental effects of the quality and conformity assessment engineering applications, work as an individual independently and as a team member having an understanding of the scientific and institutional ethical values, take responsibility and lead the team. | X | ||||
| 10. Are aware of the up-to-date quality and conformity assessment engineering applications, follow the necessary literature within the scope of quality and conformity assessment engineering; have the competency to reach knowledge in a foreign language, to quote and implement them | X | ||||
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest